Refund Policy | AttractivenessTest

Last updated: October 8, 2026

This policy covers purchases of credits and plans on attractivenesstest.dev. It is part of our Terms of Service.

Who processes your payment

Payments are processed by Waffo.com Limited through its Waffo Pancake platform, our Merchant of Record, which runs checkout, charges your payment method, handles sales tax and VAT, and sends your receipt. Your bank statement may show "WAFFO" or "WAFFO PANCAKE". Approved refunds go back to the payment method you used and usually appear within 5–10 business days.

Credits come back automatically when something fails

• If your photo cannot be used (no face found, poor light, more than one person, or it fails our safety check), the full report credits are returned.
• If a preview does not pass our checks after two attempts, its 10 credits are returned. The rest of the report stays available.
• If a re-score cannot be completed, its credits are returned.

You do not need to ask for these refunds.

Our general rule

Credits and plans are digital products. They are added to your account as soon as your payment is confirmed, so payments are generally non-refundable once credits have been used.

When we will refund a payment

Email us and we will review your purchase if:

• you were charged more than once for the same purchase;
• you were charged for a renewal after your cancellation had already taken effect;
• your payment went through but the credits never reached your account, and we cannot fix it;
• a problem on our side stopped you from using what you paid for, and we cannot fix it.

Where the consumer law of the country you live in gives you a right to a refund, we honor that right.

Cancelling a subscription

You can cancel at any time from Settings → Billing. Cancelling stops the next renewal; your plan and the credits for the current period stay available until the end of that period. We do not refund the unused part of a period.

What happens after a refund

When a payment is refunded, the credits it paid for are removed from your balance. The same applies if a payment is disputed with your bank, so please contact us first; most problems are solved faster by email.

How to ask for a refund

Email support@attractivenesstest.dev from the email address on your account. Include your order number or receipt and tell us what went wrong. We will reply by email.